How do I choose which plush I get?
Great Question! During the campaign, you will choose the number of unlocked plushies you will purchase! once the the campaign is over, you will receive a survey where you choose which unlocked kitten you choose, along with adding any additional rewards that you would like to purchase
Last updated: March 12, 2024 10:05
When will I be charged?
The most important thing to know about your payment for Koffee Kittens us that you will only be charged if the campaign is successful! If we reach the initial funding goal of 3,500, your card will be charged once the campaign is over on April 12.
If your card payment fails, you will have 2 weeks to correct it before you are removed as a backer of the campaign
Last updated: March 12, 2024 10:07
Can I get a refund for my pledge?
I do not offer refunds once the campaign ends. The only situation that I can offer refunds is if your order comes damaged or becomes lost in the mail. In that case I offer a replacement or refund!
Last updated: April 15, 2024 16:19
When will I receive my Koffee Kittens?
Orders are estimated to ship in September/October 2024!
Last updated: April 24, 2024 08:55
How can I order Chai?
Since Chai was not unlocked in the campaign, she is not available here on Backerkit. However, I am running preorders to fund her on my website starting April 26th at noon est until May 15th!
Last updated: April 24, 2024 08:57
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.